Service Response Guidelines

12/23/2019 (Permalink)

As service professionals, it is our job to always keep the customer's priorities first and try our hardest to keep them satisfied. This is the most important part of any service job and SERVPRO is no different.

The service response guidelines, or the 1 4 8 rule, is SERVPRO's guarantee to the customer that their problem will be handled in a timely manner and that it is a very high priority for us. Customer satisfaction is a priority throughout the whole process of our business from getting a notice of loss, mitigation of the problem, and during the verbal briefing of the scope. 

If the customers are satisfied with our work and our ability to mitigate disasters, word of our good work will spread and it will increase productivity and business with others. Ultimately, helping customers in their time of need after a loss is the most rewarding experience that comes from our work, both emotionally and economically.